Refund Policy

Cancel at any time from your account. Your membership stays active until the end of the period you've already paid for, and you won't be charged again.

We don't give full or partial refunds for the unused part of a monthly or annual period, whether you cancel, stop using Flashlab, or delete your account. Deleting your account ends your membership immediately, so cancel instead if you want to keep access until the period ends.

• Duplicate charges for the same period.
• Charges made in error, such as a charge after you'd already cancelled.
• The unused part of your period, if we end your membership for a reason other than a breach of our Terms of Service, or shut the service down.

Email support@signature-lab.io with your account email and the date and amount of the charge. Refunds go back to your original payment method; your bank usually shows them within 5–10 business days.

• Monthly to annual: takes effect immediately. The unused part of your current month is credited against the annual price.
• Annual to monthly: takes effect at your next renewal. You keep annual membership until then, and no partial refund is given.

If a renewal payment fails, Stripe retries it over the following days. You keep access for 3 days after the first failure; after that, access pauses until the payment succeeds. Update your card from your account to restore access.

If something looks wrong, please email support@signature-lab.io first. We can usually fix it faster than a bank dispute.